Do I need an appointment?
Yes, We work by appointment only to guarantee individual attention specific to your needs so you can experience the full benefit of your session. Appointments may be scheduled in advance by phone or through our online scheduling system. However, we will always do the best we can to accommodate same day appointments when available.
What is your cancellation policy?
We understand that life happens. If a conflict should arise and you should need to re-schedule your appointment, please be courteous and give 24 hours notice whenever possible. Your appointment holds that time slot specifically for you. At times, we may turn away other clients in order to reserve the time for you. Cancellations in less than 24 hours do not allow us to book that time for other clients. We reserve the right to charge a cancellation fee for the amount of the scheduled session for cancellations with less than 24 hours notice.
When should I not receive a massage?
Some conditions can be exacerbated by receiving circulatory massage. You should consider rescheduling your massage if you have the following: an acute injury – within 24-48 hours of injury, fever, infectious disease or deep vein thrombosis. Please be sure to discuss any conditions that you are currently under a doctor’s care for with your massage therapist prior to the session. It is vital to your care that all conditions be shared with your massage therapist. As always, any information disclosed will be completely confidential. See our confidentiality policy for more information.
Will I be clothed during the session?
Clients are encouraged to undress to whatever level they are comfortable. Some clients prefer to undress completely in order to receive massage to vital areas such as hamstring attachments, gluteal muscles, sacrum and low back. However, other clients prefer to leave on their undergarments or even a tee shirt and shorts. You will be draped with a sheet and blanket at all times for both comfort and modesty.
Is Massage Therapy covered by Insurance?
Some insurance plans do allow for medically necessary massage services. However, it is varies greatly from company to company. Upon request, we will be happy to issue you a receipt for services received that you can submit to your insurance company for reimbursement. If you are unsure if your company will reimburse, please check with your insurance company directly prior to your appointment.
Is it appropriate to tip my massage therapist?
As in any service industry, it is customary and appropriate to tip your massage therapist in recognition of exceptional service. A general rule of thumb is 15-20% of the rate charged. However, if tipping is an added expense that would prohibit you from regular sessions, we would much rather you continue to receive the long term benefits of massage on regular basis. Tips may be cash or added to a credit card.
What happens if I arrive late?
Full session time cannot be guaranteed for late arrivals. It is suggested that first time clients arrive 10-15 minutes prior to your appointment to fill out a short intake form and repeat clients arrive 5-10 minutes early to allow a few minutes to get on the table comfortably so that you are sure to receive the entire session’s worth of bodywork.
Do you do couple's massage?
Absolutely! We specialize in Couple's Massage!
Quality of Life Massage & Wellness
80 Sherman St.
Norwich, CT. 06360